iDefend Remote Support
What type of device are we connecting to?
Connect to a Computer
Click here to go to our remote connection page.
(Your iDefend Advisor will give you a join code. Enter that to join the remote support session.)
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Works on Windows or Mac only. For a Chromebook, scroll down.
Connect to an iPhone or iPad
Click here to Download the ConnectWise Control App from the Google Play Store
(Be sure to enter the URL invisus.screenconnect.com when you're prompted to.)
Connect to an Android Device
Click here to Download the ConnectWise ScreenConnect App from the Google Play Store
(Be sure to enter the URL invisus.screenconnect.com when you're prompted to.)
Connect to a Chromebook
Click here to go to Chrome's Remote Desktop webpage.
(You will need to select Share my screen. Follow your iDefend Advisor's prompts and instructions to connect.)
— or —
You can also open the Google Play Store on your Chromebook and download the ConnectWise ScreenConnect App. See the Android instructions above for more details.
Connect to an iPhone or iPad
Click here to Download the ConnectWise Control App from the Google Play Store
(Be sure to enter the URL invisus.screenconnect.com when you're prompted to.)
Connect to an Android Device
Click here to Download the ConnectWise ScreenConnect App from the Google Play Store
(Be sure to enter the URL invisus.screenconnect.com when you're prompted to.)
Connect to a Computer
Click here to go to our remote connection page.
(Your iDefend Advisor will give you a join code. Enter that to join the remote support session.)Click here to go to our remote connection page.
(Your iDefend Advisor will give you a join code. Enter that to join the remote support session.)
|
Works on Windows or Mac only. For a Chromebook, scroll down.
Connect to a Chromebook
Click here to go to Chrome's Remote Desktop webpage.
(You will need to select Share my screen. Follow your iDefend Advisor's prompts and instructions to connect.)
— or —
You can also open the Google Play Store on your Chromebook and download the ConnectWise ScreenConnect App. See the Android instructions above for more details.
