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What You Need to Know

paste text hereCybercriminals are increasingly posing as Coinbase representatives to trick users into giving up sensitive information or sending cryptocurrency to fraudulent wallets. These scammers use emails, texts, and phone calls that sound urgent and alarming—often claiming your account has been compromised or flagged. From there, they ask for login details, two-factor authentication (2FA) codes, or direct crypto transfers under the pretense of “protecting” your assets. These tactics are designed to create panic and manipulate your trust. And since these scams often mimic Coinbase’s real communications, they can be easy to fall for unless you know the red flags.

What You Should Do

Preventing Coinbase impersonation scams starts with knowing how legitimate companies like Coinbase operate—and staying alert to anything suspicious. Here are steps to protect your assets and personal information:

  • Do not respond to unsolicited messages claiming to be from Coinbase.
    • Always verify the sender’s identity through official Coinbase channels.
  • Never share your password, 2FA codes, or private keys—not even with someone claiming to be Coinbase support.
    • Legitimate staff will never ask for this information.
  • Avoid clicking links or calling numbers in unsolicited emails or texts.
    • Access Coinbase by typing the URL directly into your browser or using the official app.
  • Use strong security settings:
    • Enable 2FA on your account.
    • Set a unique, complex password.
    • Turn on withdrawal allow-listing so funds can only go to approved addresses.
  • Look out for signs of a scam:
    • Messages with poor grammar or spelling.
    • Requests to “verify” your account urgently.
    • Pressure to act quickly or face consequences.
    • Unusual wallet addresses or payment instructions.
  • Report and block scammers immediately.
    • If in doubt, contact Coinbase support directly via their website.
    • You can also report scams to the FTC or your local cybersecurity agency.

Think you are being scammed? Call our scam hotline or email us for help:
(801)-724-6211
scamwatch@invisus.com